Terms of Service

1. Introduction and Acceptance

Welcome to ShopNexa. These Terms of Service ("Terms") govern your use of the website yeatsioukz.life and all related services provided by ShopNexa B.V. ("we," "our," or "us").

By accessing or using our website and services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Company Information

3. Definitions

In these Terms, the following definitions apply:

• "Services": All products, services, and features offered through our website
• "User" or "You": Any person who accesses or uses our website or services
• "Content": All text, images, data, and other materials on our website
• "Account": Your registered user account on our platform
• "Order": A request to purchase products or services from ShopNexa

4. Eligibility and Account Registration

4.1 Age Requirements

You must be at least 18 years old to use our services. If you are between 16-18 years old, you may use our services only with the involvement and consent of a parent or legal guardian.

4.2 Account Registration

To access certain features, you may need to create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Update your information as necessary
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorised use

4.3 Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activities.

5. Use of Services

5.1 Permitted Use

You may use our services for lawful purposes only. You agree to comply with all applicable laws and regulations.

5.2 Prohibited Activities

You may not:

• Use our services for illegal or unauthorised purposes
• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Attempt to gain unauthorised access to our systems
• Interfere with the proper functioning of our services
• Engage in fraudulent activities
• Harass, abuse, or harm other users
• Collect personal information without consent
• Use automated systems to access our services without permission

6. Orders and Payments

6.1 Order Process

When you place an order, you make an offer to purchase products or services. We reserve the right to accept or decline any order. Order confirmation constitutes acceptance of your offer.

6.2 Pricing

All prices are displayed in Euros (EUR) and include applicable VAT unless otherwise stated. Prices are subject to change without notice, but changes will not affect orders already confirmed.

6.3 Payment

• Payment is due at the time of order placement
• We accept various payment methods as displayed on our website
• All payments are processed securely through third-party payment processors
• You authorise us to charge your chosen payment method
• Failed payments may result in order cancellation

6.4 Order Modifications

Order modifications may be possible before processing begins. Contact our customer service team as soon as possible to request changes.

7. Delivery and Risk Transfer

7.1 Delivery

We will deliver products to the address you specify during checkout. Delivery times are estimates and may vary based on location and product availability.

7.2 Risk Transfer

Risk of loss and title to products pass to you upon delivery. You are responsible for inspecting products upon receipt and reporting any damage or defects promptly.

7.3 Failed Delivery

If delivery fails due to incorrect address information or unavailability, additional charges may apply for re-delivery attempts.

8. Returns and Refunds

8.1 Right of Withdrawal

In accordance with EU consumer protection laws, you have the right to withdraw from purchases within 14 days of receipt without giving any reason.

8.2 Return Process

• Contact our customer service to initiate a return
• Products must be returned in original condition and packaging
• You are responsible for return shipping costs unless the product is defective
• Refunds will be processed within 14 days of receiving the returned product
• Refunds will be issued to the original payment method

8.3 Exceptions

Certain products may not be eligible for return due to hygiene, safety, or customisation reasons. Such restrictions will be clearly indicated at the time of purchase.

9. Intellectual Property Rights

9.1 Our Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of ShopNexa or our licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable licence to access and use our website for personal, non-commercial purposes in accordance with these Terms.

9.3 User Content

By submitting content to our website (such as reviews or comments), you grant us a non-exclusive, worldwide, royalty-free licence to use, modify, and display such content in connection with our services.

10. Warranties and Disclaimers

10.1 Product Warranties

Products sold through our platform may be covered by manufacturer warranties. We will assist in warranty claims but are not responsible for warranty terms or coverage.

10.2 Service Disclaimer

Our services are provided "as is" and "as available." While we strive for accuracy and reliability, we cannot guarantee that our website will be error-free or continuously available.

10.3 Third-Party Services

We may use third-party services for payments, delivery, and other functions. We are not responsible for the performance or failures of such third-party services.

11. Limitation of Liability

11.1 General Limitations

To the maximum extent permitted by law, ShopNexa's liability for any damages arising from your use of our services is limited to the amount you paid for the specific product or service giving rise to the claim.

11.2 Excluded Damages

We shall not be liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

11.3 Consumer Rights

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under applicable law.

12. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labour disputes, or government actions.

In such cases, we will make reasonable efforts to notify affected customers and minimise any inconvenience.

13. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. We will notify users of material changes through email or website notices.

Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

15. Termination

Either party may terminate the relationship at any time. We may suspend or terminate your access to our services immediately if you violate these Terms.

Upon termination, your right to use our services ceases immediately, but provisions regarding payment obligations, intellectual property, and limitation of liability shall survive.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles.

16.2 Jurisdiction

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the competent courts in Utrecht, Netherlands.

16.3 Consumer Rights

If you are a consumer, you may also bring proceedings in the courts of your country of residence, and nothing in these Terms affects your statutory consumer rights.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

18. Contact Information

If you have any questions about these Terms, please contact us: